Returns and Refund Policy

Returns

We hope you love your VdE Tivoli order, however if you would like to return any items or your purchase isn’t suitable we would be more than happy to offer you a refund or exchange. 

Request and manage your returns through your Vde Tivoli 1996  account here.

Returns Address

Vde Tivoli 1996

Via Domenico Perfumo, 29,

00034

Piombinara RM

Italy

Please Note

• Goods must be in suitable packaging and in perfect, resalable condition.
• Customers must notify us by requesting a refund within 14 days of receiving their order. 
• Customers are responsible for the shipping costs for returning their items. 
• Any personalised items and sale items are final sale and sadly we cannot process refunds or exchanges for these.

If you need any assistance with damages or incorrect items, please do not hesitate to email us at customercare@vdetivoli.com.